Question 1

What is an E-Wallet?

Accepted Answer

An E-Wallet is a digital wallet where you can store money to shop faster and easier. Think of it like a prepaid account for our store. You can add funds, use them for purchases, and withdraw money when needed.

Question 2

How do I add money to my wallet?

Accepted Answer

Adding money is easy! Go to "My Wallet" → Click "Top Up Wallet" → Choose or enter an amount → Select your payment method (credit card, PayPal, etc.) → Complete the payment. Your wallet will be credited instantly!

Question 3

How do I withdraw money from my wallet?

Accepted Answer

Go to "My Wallet" → Click "Withdraw" → Enter the amount → Choose your payout method (Bank Transfer or PayPal) → Provide your payment details → Submit the request. An administrator will review and approve your withdrawal within 1-3 business days.

Question 4

How long does a withdrawal take?

Accepted Answer

Withdrawal processing time varies: Review by admin (1-3 business days), Bank Transfer (3-5 business days after approval), PayPal (1-2 business days after approval). You'll receive email notifications at each stage.

Question 5

Is my money safe in the wallet?

Accepted Answer

Yes! Your wallet is secured with encryption and protected by your account password. All transactions are monitored for suspicious activity, and we follow industry-standard security practices to keep your funds safe.

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