Question 1

How do I add money to my wallet?

Accepted Answer

Adding money is easy! Go to "My Wallet" → Click "Top Up Wallet" → Choose or enter an amount → Select your payment method (credit card, PayPal, etc.) → Complete the payment. Your wallet will be credited instantly!

Question 2

How do refunds work?

Accepted Answer

When you return an item or cancel an order, the refund is automatically added to your wallet. You'll see it in your transaction history. You can then use this balance for future purchases or request a withdrawal to get the money back to your bank account.

Question 3

How do I withdraw money from my wallet?

Accepted Answer

Go to "My Wallet" → Click "Withdraw" → Enter the amount → Choose your payout method (Bank Transfer or PayPal) → Provide your payment details → Submit the request. An administrator will review and approve your withdrawal within 1-3 business days.

Question 4

Is my money safe in the wallet?

Accepted Answer

Yes! Your wallet is secured with encryption and protected by your account password. All transactions are monitored for suspicious activity, and we follow industry-standard security practices to keep your funds safe.

Question 5

Can I see my transaction history?

Accepted Answer

Absolutely! Go to "My Wallet" and scroll down to "Transaction History". You'll see every transaction including top-ups, payments, refunds, and withdrawals with dates, amounts, and descriptions.

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