An E-Wallet is a digital wallet where you can store money to shop faster and easier. Think of it like a prepaid account for our store. You can add funds, use them for purchases, and withdraw money when needed.

How do I add money to my wallet?

Adding money is easy! Go to "My Wallet" → Click "Top Up Wallet" → Choose or enter an amount → Select your payment method (credit card, PayPal, etc.) → Complete the payment. Your wallet will be credited instantly!

What happens if I don't have enough balance?

If your wallet balance is less than the order total, you have three options: 1) Add more money to your wallet, 2) Choose a different payment method, or 3) Remove some items from your cart.

When you return an item or cancel an order, the refund is automatically added to your wallet. You'll see it in your transaction history. You can then use this balance for future purchases or request a withdrawal to get the money back to your bank account.

Is my money safe in the wallet?

Yes! Your wallet is secured with encryption and protected by your account password. All transactions are monitored for suspicious activity, and we follow industry-standard security practices to keep your funds safe.