An E-Wallet is a digital wallet where you can store money to shop faster and easier. Think of it like a prepaid account for our store. You can add funds, use them for purchases, and withdraw money when needed.

What happens if I don't have enough balance?

If your wallet balance is less than the order total, you have three options: 1) Add more money to your wallet, 2) Choose a different payment method, or 3) Remove some items from your cart.

When you return an item or cancel an order, the refund is automatically added to your wallet. You'll see it in your transaction history. You can then use this balance for future purchases or request a withdrawal to get the money back to your bank account.

How do I withdraw money from my wallet?

Go to "My Wallet" → Click "Withdraw" → Enter the amount → Choose your payout method (Bank Transfer or PayPal) → Provide your payment details → Submit the request. An administrator will review and approve your withdrawal within 1-3 business days.

How long does a withdrawal take?

Withdrawal processing time varies: Review by admin (1-3 business days), Bank Transfer (3-5 business days after approval), PayPal (1-2 business days after approval). You'll receive email notifications at each stage.